First Class First Aid abides by the Privacy Act in all its dealings with learners. Personal information provided will not be used in a way that you would not reasonably expect, nor disclosed to a third party without permission. Confidentiality, privacy and respect are maintained at all times during courses.
We collect personal information from you, including information about your:
Name Contact Information Location Computer or network Billing or purchase information We collect your personal information in order to provide you training, course reminders and certificates.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you'd like to ask for a copy of your information, or to have it corrected, please contact us.
First Class First Aid instructors have a wide range of experience in emergency care. They have all successfully completed additional training as required by First Class First Aid’s Training Quality Management processes. Revalidation of Instructor Certificates is required, including a performance appraisal, professional development and minimum instructional hours.
Health and safety
First Class First Aid prioritises the health, safety and wellbeing of trainers and learners. Please advise your instructor of any health problems you have. They will make appropriate arrangements to assist you to complete the course.
All staff, learners and visitors must adhere to our Health and Safety policies, Work Safe good practice guidance documents and all associated legislation. Any incidents will be recorded and reported accordingly and any reportable incident will be followed up immediately.
Grievances and reassessment appeals
In the unlikely event a Learner is dissatisfied with their course they should follow the grievance process outlined below. A grievance can relate to any aspect of the course, including assessment results, teaching style, interpersonal conflict, harassment or discrimination. Grievance Process
In the first instance, speak with the course instructor. If the issue is still unresolved, speak with or write to the First Class First Aid National Training Director email@example.com. Written complaints must be sent to the National Training Director within 10 days of the course completion. If the issue is still unresolved, speak with or write to the First Class First Aid Managing Director firstname.lastname@example.org. Written complaints must be sent to the Managing Director. We will reply in writing to written complaints within five working days of their receipt. In our letter we will propose what action could be taken to resolve the grievance.