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Terms and conditions

Terms and Conditions (Public Courses)

First Class First Aid rules

Attendance is compulsory for all sessions in order for a certificate to be issued.Courses start promptly. Please be at the training venue at least 10 minutes before the start-time. Meet some of the other learners and your trainer. The trainer at their sole discretion will determine if a late attendee may enter the course.

Courses involve demonstrations and scenario involvement, which may involve touching others, so we do recommend learners wear comfortable clothing to allow easy movement for practical demonstrations. If you feel uncomfortable let your trainer know.

Crèche or child-minding facilities are not provided so please make other arrangements.

Lunch is provided on 8hr courses so let us know when booking if you have special dietary requirements and we can also provide water, tea and coffee for the small breaks.

Course workbooks and pens are provided so you only need to bring yourself. First aid manuals and a certificate will be sent post course.

Turn off mobile phones but please let the instructor know if you are expecting an urgent call but remember if you miss too much you may not receive your certificate.

First Class First Aid may occasionally take photos of your group during the training, and these pictures may be used for promotional material for First Class First Aid programmes. If you do not wish images of yourself to be taken, please inform your instructor prior to the beginning of your course.

No smoking or alcohol permitted within the training room. The trainer will advise if any specific training venue rules apply to the general site at the commencement of training.

Instructors may request that disruptive participants be removed from the course when it is fair and reasonable to do so. In this case, the participant will be given the opportunity to put their view forward first. Instructors may, at their discretion, offer that participant the opportunity to complete the course with another instructor.

All courses require an ability to speak and understand basic English. You must participate in practical first aid skills during the course.

Courses are delivered at our First Class First Aid sites or at approved training sites. Regular reviews ensure all requirements are met.

First Class First Aid encourages all people, regardless of disability to learn first aid. We also ensure that our learners are treated with respect and in a fair and reasonable manner that is consistent with our principles. If you have any concerns or particular requirements/difficulties that need any special assistance or have any specific learning needs, please notify us at enrollment and discuss this with the instructor. Our Trainers often provide great solutions.


Course fees will be charged at the price on our website at the date of the order, unless agreed otherwise by First Class First Aid. If the purchaser does not pay the amount owing by its due date, First Class First Aid may charge the purchaser interest at rates equal to the overdraft lending rate charged by First Class First Aids bank, and any discounts may be disallowed. The purchaser is liable for all costs incurred in the collection of overdue amounts.

Course cancellation and refund policy

We guarantee to refund fees when:

The course is cancelled or discontinued by First Class First Aid. The participant has a valid reason for discontinuing the course, e.g. medical.

Where the above criteria are not met, and notification is received less than three working days before the course starts, we reserve the right to not provide a refund but we like looking after our clients so call us to discuss.

If you forget to turn up for your course, we reserve the right to not refund you.

If you are unwell on the day of the course, please let us know and we will reschedule you to another day.

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